At CryptoMoon, we strive to provide our investors with the best possible experience and value. We understand that circumstances may arise where you may need to request a refund. Please review our refund policy below:

1.1. Refunds may be considered in the following circumstances:

• In the event of a duplicate deposit.
• If there was an error in processing your investment.
• If we fail to fulfill our obligations as outlined in our terms of service.

1.2. Refunds will not be provided for:

• Changes in investment performance or market conditions.
• Disagreements with investment outcomes or earnings.
• User error or failure to adhere to our terms of service.

2.1. To request a refund, please contact our support team at sales@cryptomoon.cloud with details of your request.

2.2. Refund requests must be submitted within 3 days of the transaction date.

2.3. Please provide any relevant documentation or evidence to support your refund request.

3.1. Once we receive your refund request, our team will review the details and assess eligibility based on our refund policy.

3.2. If your refund request is approved, we will initiate the refund process within 7 days of approval.

3.3. Refunds will be issued using the original payment method used for the transaction.

We reserve the right to modify, update, or revise our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact us at sales@cryptomoon.cloud.